General Terms and Conditions

General Terms and Conditions


DRIVER'S QUALIFICATIONS: Minimum driver's age is 25. A valid driving license held for at least one (1) year is required. Drivers between 21 - 24 years old can rent groups A, B and K after accepting an additional Young Driver Surcharge (YDS) and under the condition that they hold driver's license for at least 1 year. Drivers over the age of 71 years are subject to a Senior Driver Surcharge. The driver must hold a valid Credit Card accepted by Firefly.

DEPOSIT/GUARANTEE PROVISION/PAYMENTS: The driver must hold a valid credit or debit card accepted by Firefly for all necessary pre-authorization amounts and settlement of final rental charges.

YOUNG DRIVER FEE (YDS): Young Driver Surcharge (YDS) allows customers between 21 and 24 years of age to rent Groups A, B & K, under the condition that they hold a driver's license for at least 12 months prior to the pickup day, for an additional charge of €10/rental day, with a maximum charge of €100.

SENIOR DRIVER SURCHARGE: (SDS): All drivers over the age of 71, are subject to an additional charge of 7€/rental day, with a maximum charge of 70€.

GRACE PERIOD: Detailed instructions on car pick-up will be provided for each Supplier location. At the end of the agreed rental period, Firefly allows a grace period of 29 minutes free of charge after which the customer will be charged with a minimum of one full day rental.

EARLY RETURN:No refund for any unused voucher value/rental days.

EXTENSION OF RENTAL PERIOD:Ongoing rental extension should be arranged with Firefly Croatia at least 48 hours before the intended/reserved rental expiry, to be charged as per valid retail tariff.

FUEL POLICY/REFUELING SERVICE CHARGE (RFC):For rental durations of 1-2 days, the customer should return the car with the same quantity of fuel as shown at the time of pickup. In the event that the customer returns it with less quantity, the customer will be charged the value of the missing fuel. Additionally, a Refueling Service Charge will be applied, which today is 30€.

For rental durations of three (3) days or more, the customer is required to prepay the cost of the quantity of fuel which is in the tank of the rented car at the pickup time. Upon returning the car –and only at this time– the customer may ask to be refunded with the value of the fuel in the tank at that time. In this instance, if the quantity of fuel in the tank is less than the one the customer has prepaid, then the Refuelling Service Charge will be applied, which today is 30€. Any refund due will be processed through customer's credit/debit card.

The price per litre of fuel used is the average fuel price for the area where the car was rented. The Refueling Service Charge is 30€, while Firefly reserves the right to change it in the future without prior notice. Any fuel refunds, disputes etc. must be resolved with Firefly staff at the time of the vehicle’s return. Firefly will not consider any disputes once the final invoice has been issued. A fuel policy leaflet is available on all Firefly Desks in five languages.

NIGHT DELIVERY/COLLECTION (NDC): Any reservation that exceeds the location opening hours are subject to a fee of 50€.

THIRD PARTY LIABILITY INSURANCE (TPL): All authorized drivers of Firefly vehicles are covered against Liability insurance to the third party death, injury and property. Limited coverage on bodily injury to persons other than the driver up to 5.600.000€ and on property damage up to 1.100.000€ to anything other than the Firefly vehicle. This insurance is subject to General Terms of the Firefly's insurance contract with its Insurer.

CROSS BORDER FEE (CBF): All Firefly vehicles except luxury categories might be allowed to travel abroad under special conditions and only on Request from the local Firefly Croatia Office. Request must be made 5 days in advance of the rental pick up date and the cost is 40€.

DRIVING RESTRICTIONS: Firefly vehicles may not be driven across any of the Croatian borders without prior written approval by Firefly Croatia, except when crossing the Croatia – Bosnia and Herzegovina borders on the A8 main road (route E65) between Split and Dubrovnik. Failure to comply with these restrictions makes void all insurance policies and customer fully liable and responsible in case of a theft, accident, damages to the vehicle and any resulting consequences.

ISLAND/FERRYBOAT TRAVEL FEE (FBF):Firefly vehicles may be driven to islands with prior approval of Firefly Croatia. Please be advised additional daily charge of 4€, with a maximum charge of 40€ per rental will apply. In case the client fails to purchase this product and this results in a damage to the car on a Ferry or island, all other protections are invalid and the customer will be held liable for the damages.

ONE WAY RENTALS (RIHLIT): Domestic one-way fee between all locations inside Croatia is 300€. RIH/LIT charge is applied for all rentals that are returned in a different city where a Firefly office is located. Rentals between 2 locations (Airport/City office) in the same city are free of charge. International One Way is available on request.

COLLISION DAMAGE WAIVER (CDW): If the reserved rate does not include CDW, the renters liability for damage to the rented vehicle can be reduced, as per Rental Agreement's term and conditions, to minimum charge of 1.100€ for Groups A, B, K and 1.300€ for Group C, M by paying 20€ for groups A, B, K and 26€ for group  C, M per day respectively. Damage to the underside of the car, the wheels & tyres or loss of the vehicle's keys, documents or registration plates are not covered.

SUPER COLLISION DAMAGE WAIVER (SCDW): Can be accepted only after acceptance of (CDW). Liability may in no case be restricted or cancelled at partial theft, loss of parts, accessories, documents and/or keys, at damage to tyres and any other part on the undercarriage of the vehicle. The renter may reduce the above liability to a minimum charge of 450€ for Groups A, B, K and 600€ for Group  C, M by purchasing the additional daily coverage respectively by paying extra 13€ for groups A, B, K and 16€ for group C, M per day.

THEFT PROTECTION (TPC): If the reserved rates does not include TPC, if accepted, the renter's liability for theft can be reduced to 1.100€ for Groups A, B, K and 1.300€ for Group  C, M by paying 10€ for groups A, B and 13€ for group C per day respectively.

PERSONAL ACCIDENT COVERAGE (PAC): With a daily fee of 7€ (maximum 15 days), insures driver and passengers in case of an accident involving rented vehicle. Amounts insured are in accordance with valid terms and conditions of agreement between Firefly and the insurance company.

SUPER COVER: Τhe renter can be covered (with zero excess) in case of total theft or damage to the Firefly vehicle, provided that the renter has previously accepted the relevant coverage charges for CDW, SCDW, and TP with a daily charge of €7 for groups A, B, K and €10 for groups C, M, or has a reservation inclusive of these coverages. The following cases are not covered:

  • Damage to the underside of the car, the wheels & tyres, broken car glass or loss of the vehicle keys and documents,
  • Burnt clutch,
  • Any damage due to the lack of oil or as a result of usage of incorrect fuel,
  • Damage to vehicle by being blasted, mined, or intentionally burned,
  • Damage caused due to influence by alcohol or drugs,
  • Damage caused by an unauthorized driver.

TIRES AND GLASS (WINDSHIELD) COVERAGE (TGI): Tyre and Windshield Coverage provides cover against consequences of damages on tires, windscreen, side windows and back windowm by paying and additional charge of €7 for groups A, B, K and €8 for groups C, M. If TGI is not accepted, the client will be held liable for the full value of damage on tires, windscreen, side windows and back window.

AIRPORT SERVICE CHARGE (ASC): Airport Service Charge is included in the rates.

ADDITIONAL DRIVERS (ADR): A charge of 12€ per day, with a miximum charge of 120€ per rental has to be paid for each additional driver.

BABY SEATS/CHILD SEATS/BOOSTER SEAT: Available on request with the daily charge of 15€, with a maxiumum charge od 150€ per rental.

GPS: Navigation units are available on request with the daily charge of 10€, with a maximum charge of 100€ per rental.

WINTERIZATION FEE (WTF): Winterization Fee covers the cost of kitting a rental car out with winter equipment and it is included in the rates. It concerns rental period from 15th of November until 15th of April.

INCIDENT ADMINISTRATION FEE (IAF):In case of an accident due to the customer's liability, customer has the obligation to pay to Firefly a non-refundable fee of 50€ to cover administration expenses.

TRAFFIC AND PARKING FINES (FIN): Will be paid by the customer. If not, Firefly will pay them and will charge the customer with the full amount of traffic fine plus the Incident Administration Fee, 50€ per case, in order to cover all administration expenses.

24H ROAD ASSISTANCE:Road assistance is not included in the rates. 24 hours Road Assistance cover can be obtained by the customers locally at a fee of 5€ per rental. If customers do not wish to obtain the service, Firefly will still provide the 24h Road Assistance Service if required, at fixed fee of €25 per case.

CAR MODEL AVAILABILITY: Firefly reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type.

TAX: All listed rates and charges are subject to VAT (25%), which is in Croatia 25%.

CURRENCY: All amounts quoted in EUR/Euro for information purpose and advance payment, charges at location in Croatian Kuna/HRK at the Croatian National Bank exchange rate.

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