General Terms and Conditions

General Terms and Conditions

ADDITIONAL DRIVER / OPERATOR: Additional driver surcharge is EUR 10 per day with a maximum of EUR 30 per rental and per additional driver.

AGE REQUIREMENT: Groups A, B, C can be rented from 21 years old with a young driver surcharge of EUR 10 per day, with a maximum surcharge of EUR 30 per rental.

CHILD SEATS: Child seats are mandatory in Croatia for children up to 6 years old. Firefly offers safety seats for children from 6 months upwards for all vehicle groups and from all locations. The additional fee is EUR 15 per day with a maximum of EUR 45 per rental. One-way rentals are allowed within and outside Croatia with no additional fee for the equipment. If the equipment is lost or damaged, the amount of EUR 150 will be added to your rental charge.

DELIVERY / COLLECTION SERVICE: Firefly offers a delivery and collection service. However this option is not available for booking via the Internet. For information and/or booking, please contact your Reservation Centre.

COLLISON DAMAGE WAIVER (CDW): Reduces your financial liability for damage to the Firefly vehicle except for theft, attempted theft or vandalism, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. All rentals are subject to a non-waivable excess for which you are responsible in the event of damage to the Firefly vehicle during the rental – see table below.

For groups A, B

Excess amount
EUR 1500

For group C Excess amount
EUR 2000

Please note that an admin fee of EUR 15 will apply in case of damage to the vehicle. You can eliminate your excess liability. – Please refer to "Super Collision Damage Waiver (SCDW)". If you choose to rely on your credit card for cover, we strongly recommend that you fully understand the terms and conditions of any cover provided by your credit card company before you decline any of our optional services.

DRIVER’S LICENCE: The driver must present a national driving license held for a minimum of one year at the time of the rental. The International Driving Permit (IDP) is also required except for driver’s licenses issued in all countries of EU, also in Serbia, Bosnia and Herzegovina, and all other countries that have driving license in English and in Latin letters.

DRIVING RESTRICTIONS AND CROSS BORDER FEE: Firefly vehicles cannot be driven into and/or dropped off in any: African, Asian or Middle-East countries. For all other countries please contact your Reservation center.
Cross border fee of EUR 21 daily with maximum charge of EUR 42 applies for driving the rented vehicle across any Croatian border with the exception of the Croatia – Bosnia & Herzegovina borders on the A8 main road (route E65) between Split and Dubrovnik, with the crossing allowance of maximum 2 hours in Bosnia & Herzegovina.

FORMS OF PAYMENT: For all groups a valid Credit Card acceptable to Firefly is required for all necessary pre-authorization amounts as well as pre-payments and settlement of final rental charges

EXCESS RENTAL PERIOD: At end of agreed rental period Firefly allows a grace period of 29 minutes free of charge after which, the renter will be charged with a minimum of one full day rental.

LATE ARRIVAL POLICY: If you make a reservation specifying a pick-up location and you do not arrive at the specified pick-up location for the rental within an hour of the specified pick-up time, (or if the location closes before then, by the location's closing time), the reservation will expire. However if you are arriving by airplane and have provided Firefly with flight details (including airline and flight number), the reservation will be held until one hour after the flight has landed. In the case of flight delay whereby the new arrival time is outside of the pick-up location opening hours, the location will remain open provided that the carrier has notified the delay and the new arrival time. If you are a #1 Club Gold Member, the pick-up period will be extended to two hours in each case.

ONE WAY RENTALS: A one way rental is a rental which starts at one location and terminates at another. Domestic one-way fee for all directions inside Croatia is 300 EUR, within the same city (Airport-downtown) is free of charge. International one-way rentals are also available but are subject to availability and fees quoted upon request.

OUT OF HOURS INFORMATION: Flight number is mandatory. All flights before 24.00 (midnight) will be met. Reservations must be received during location opening hours. Cash is not acceptable as a form of payment. Out of hours pick-up is possible for all vehicle groups but cannot be booked via the Internet. Please contact your Reservation Centre. Out-of-Hours Fee applies EUR 25 per rental.

PORTABLE NAVIGATION SYSTEM: Firefly offers a portable navigation system which is a route guidance system that provides turn-by-turn driving directions to many destinations in Croatia, Bosnia-Herzegovina, Serbia, Hungary, Slovenia, MonteNegro by means of an in-car LCD video screen and computer-generated voice instructions. The navigation system is available at all Firefly locations and all vehicle groups. The additional fee is EUR 10 per day with a maximum of EUR 100 per each 30 day period of rental.

FUEL POLICY: For rental durations 3 days or more client must pre-pay the cost of the quantity of fuel which is in the tank at the time of pick-up. Upon returning the vehicle, and only at this time, the client may ask for a refund of the value of fuel remaining in the tank. If the quantity of fuel in the tank on return is less than the fuel client prepaid on pick-up, a refueling service charge of EUR 18 will apply.

SUPER COLLISION DAMAGE WAIVER (SCDW): If the renter has previously accepted the relevant coverage charges for CDW and TP , or has a reservation inclusive of these coverages, he/she may also wish to purchase an additional protection, "Super Collision Damage Waiver", to waive the already limited liability in case of damage to, or theft of the Hertz vehicle, its parts and accessories, including those losses resulting from collision, vandalism, theft or attempted theft, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. Super Collision Damage Waiver is offered in most locations but can only be purchased at time of pick-up for an additional amount of:

Vehicle group

Daily price

A, B

EUR 8.00

C EUR 12.00

Super Collision Damage Waiver does not cover:

• loss of keys or vehicle documents;
• burnt clutch;
• damage to tires, damage or loss of wheel rims or covers;
• damage to chassis due to the car being driven on unsealed roads;
• any damage due to the lack of oil or as a result of usage of incorrect fuel;
• damage to vehicle interiors or any other damage due to driver carelessness;
• damage to vehicle by being blasted, mined or intentionally burned;
• damage caused due to influence by alcohol or drugs; damage caused by an unauthorized driver. 

THEFT PROTECTION (TP): Theft Protection is an optional* service which, if accepted, reduces your financial liability for loss of, or damage to the Firefly vehicle due to theft, attempted theft or vandalism, including its vehicle parts and accessories, provided the vehicle is used in accordance with the terms and conditions of the rental agreement. *TP may be mandatory and included in some contract or preferential rates. If TP is declined, you will be responsible for the deductible amount as per table below. Regardless of Theft Protection being accepted or included, all rentals are subject to a non-waivable excess for which you are responsible in case of damage to, or loss of the Firefly vehicle during the rental as per the above table.

THIRD PARTY LIABILITY: Basic insurance includes limited coverage on bodily injury to persons other than the driver up to EUR 5,6mil and on property damage up to EUR 1,1mil to anything other than the Firefly vehicle.

TRAFFIC FINES: An administration fee of EUR 32 per parking or traffic fine will apply.
WINTERIZATION FEE: Mandatory charge to client's credit card during the period from 15th November until 15th April. Charge of EUR 5 per day with a maximum charge of EUR 50 per rental.

AVAILABILITY: Firefly reserves the right to provide a different car model to that originally reserved of an equivalent or higher model type. 

TAXES: All above rates and charges are subjected to Croatian V.A.T. and other local fees. 

All amounts quoted in EUR/Euro for information purpose and advance payment, charges at location in Croatian Kuna/HRK at the Croatian National Bank exchange rate.

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